M/s. Manas Robin's Production, the owner and operator of Luit (henceforth referred to as "Luit", “we”, “us”, “our”) and its subsidiaries and affiliates, provide their services and information contained on this website or any of the pages comprising the website, mobile application, Android TV application, Amazon firestick, Roku, Apple TV application ("Platform") to visitors ("Visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to this privacy policy, terms and conditions and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
Luit and its affiliates respect your privacy and value the trust you place in us, hence we insist upon the highest standards for secure transactions and customer information privacy. This Privacy Policy (“Policy”) describes in brief, the manner in which your data is collected, used and shared by the Platform. You are advised to please read the Policy carefully to learn about our information gathering and dissemination practices. By streaming or accessing the Platform, you agree to the collection and use of your data by us in the manner provided in this Policy.
Our Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this Policy periodically. By visiting this Platform or using our services, you agree to be bound by the terms and conditions of this Policy. If you do not agree please do not use or access our Platform. By mere use of the Platform, you expressly consent to our use and disclosure of your personal information in accordance with this Policy. This Policy is incorporated into and subject to the terms of use. This Policy applies only to our services and we are not responsible for the content or privacy practices on any other website to which our Platform links or that links to our services. We encourage you to review the privacy policies of those other websites or services so that you can understand how they collect, use and share your information.
1. Collection of Personally Identifiable Information and other Information
While you can browse some sections of our Platform without being a
registered member, certain activities do require registration. We do use
your contact information to send you various details based on your
interests which may have been understood by us through your browsing
history. When you use our Platform, we collect and store your personal
information which is provided by you from time to time such as
(including without limitation) your name,, date of birth, gender, email
address, , mobile number and other relevant information as may be
required.
In general, you can browse the Platform without telling us
who you are or revealing any personal information about yourself. Once
you give us your personal information, you are not anonymous to us.
Wherever possible, we indicate which fields are required and which
fields are optional. You always have the option to not provide
information by choosing not to use a particular service or feature on
the Platform. We may automatically track certain information about you
based upon your behaviour on our Platform. We use this information to do
internal research on our users' demographics, interests, and behaviour
to better understand, protect and serve our users. This information is
compiled and analysed on an aggregated basis. This information may
include the URL that you just came from (whether this URL is on our
Platform or not), which URL you next go to (whether this URL is on our
Platform or not), your computer browser information, and your IP
address.
If you transact with us, our payment gateway collect some additional
information, such as a billing address, a credit / debit card number and
a credit / debit card expiration date and/ or other payment instrument
details and tracking information.
If you choose to post messages on our message boards, chat rooms or
other message areas or leave feedback, we will collect that information
you provide to us. We retain this information as necessary to resolve
disputes, provide customer support and troubleshoot problems as
permitted by law.
If you send us personal correspondence, such as emails or letters, or if
other users or third parties send us correspondence about your
activities or postings on the Platform, we may collect such information
into a file specific to you.
2. Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To the
extent we use your personal information to market to you, we will
provide you the ability to opt-out of such uses. We use your personal
information to resolve disputes; troubleshoot problems; help promote a
safe service; collect money; measure consumer interest in services,
inform you about the various updates with respect to new content,
services, and updates; customize your experience; detect and protect you
against error, fraud and other criminal activity; enforce our terms and
conditions; and as otherwise described to you at the time of
collection.
In our efforts to continually improve our service offerings, we collect
and analyse demographic and profile data about our users' activity on
our Platform.
We identify and use your IP address to help diagnose problems with our
server, and to administer our Platform. Your IP address is also used to
help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These
surveys may ask you for contact information and demographic information
(like zip code, age, or income level). We use this data to tailor your
experience at our Platform, providing you with content that we think you
might be interested in and to display content according to your
preferences.
To sum up all mentioned under this clause herein above and in addition
to them, we may use your personal information for the following reasons:
i. Provide you services as requested by you
ii. help us provide personalized features
iii. to send you information about our new content or other relevant
information that we think you might find useful or interesting
iv. to take your feedback
v. tailor our sites to your interest
vi. to get in touch with you when necessary
We use information internally to:
i. direct our efforts for service improvement
ii. for research, analysis and other business related purposes, subject
to not directly disclosing any of your Personal Information
Generally, we use anonymous traffic information to:
i. remind us of who you are in order to deliver to you a better and more personalized service;
ii. recognize your access privileges to our Platform
iii. track your entries in some of our promotions
iv. help diagnose problems with our server
v. administer our Platform
vi. track your session so that we can understand better how people use our Platform
Cookies
A "cookie" is a small piece of information stored by a web server on a
web browser so it can be later read back from that browser. Cookies are
useful for enabling the browser to remember information specific to a
given user. We place both permanent and temporary cookies in your
computer's hard drive. The cookies do not contain any of your personally
identifiable information. We use data collection devices such as
"cookies" on certain pages of the Platform to help analyse our web page
flow, measure promotional effectiveness, and promote trust and safety.
"Cookies" are small files placed on your hard drive that assist us in
providing our services. We offer certain features that are only
available through the use of a "cookie". We also use cookies to allow
you to enter your password less frequently during a session. Cookies can
also help us provide information that is targeted to your interests.
Most cookies are "session cookies," meaning that they are automatically
deleted from your hard drive at the end of a session. You are always
free to decline our cookies if your browser permits, although in that
case you may not be able to use certain features on the Platform and you
may be required to re-enter your password more frequently during a
session.
Additionally, you may encounter "cookies" or other similar devices on
certain pages of the Platform that are placed by third parties. We do
not control the use of cookies by third parties.
3. Communication triggered from User’s End:
We strive to make sure that our user’s experience exceeds the
expectations. There are many ways to reach us i.e. via phone, e-mail,
chat and other social media channels. Once you initiate a communication
from your end, to help improve our service etiquette to you, we may
catalogue your contact information and correspondence details for later
references. This eventually will also enable us to track the responses
you provide to us as a feedback for our e-mails and also the number of
visits that you as a user make to our Platform. This methodology will
help us to improve our services from a customer delight stand point.
4. Sharing of personal information
We may share personal information with our other corporate entities and
affiliates. These entities and affiliates may market to you as a result
of such sharing unless you explicitly opt-out. We may disclose personal
information to third parties. This disclosure may be required for us to
provide you access to our services, to comply with our legal
obligations, to enforce our user agreement, to facilitate our marketing
and advertising activities, or to prevent, detect, mitigate, and
investigate fraudulent or illegal activities related to our services. We
do not disclose your personal information to third parties for their
marketing and advertising purposes without your explicit consent. Such
third parties do not have any right to use the Personal Information we
share with them beyond what is necessary to assist us to provide the
services and we take reasonable steps to ensure that these third parties
are obligated to protect the Personal Information in the same manner as
contemplated herein.
We may disclose personal information if required to do so by law or in
the good faith belief that such disclosure is reasonably necessary to
respond to subpoenas, court orders, or other legal process. We may
disclose personal information to law enforcement offices, third party
rights owners, or others in the good faith belief that such disclosure
is reasonably necessary to: enforce our Terms or Policy; respond to
claims that an advertisement, posting or other content violates the
rights of a third party; or protect the rights, property or personal
safety of our users or the general public.
Further, you agree that, the information in relation to the payment made
by you using either your card or UPI, may be collected by the payment
gateway, which is a third party and that you shall be subjected to the
privacy policy and terms of such third party and that Luit shall in no
manner whatsoever be held responsible for the same.
We may, however, disclose your Personal Information under the following circumstances:
i. To respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; or
ii. If we believe it is necessary to share information in order to
investigate, prevent, or take action regarding illegal activities,
suspected fraud, situations involving potential threats to the physical
safety of any person, violations of our terms of use, or as otherwise
required by law.
In due course of time we might use your Personal Information for any new
and unanticipated reason not expressly mentioned in this Policy. We
will obtain your consent in such cases as may be required by law.
We and our affiliates will share / sell some or all of your personal
information with another business entity should we (or our assets) plan
to merge with, or be acquired by that business entity, or
re-organization, amalgamation, restructuring of business. Should such a
transaction occur that other business entity (or the new combined
entity) will be required to follow this Policy with respect to your
personal information.
5. Disclosure policy in compliance with rule 6 of the IT Rules 2011
The Personal Information may be disclosed to any person, if such
disclosure is required for a lawful purpose connected with a function or
activity of Platform. The Personal Information may be disclosed, where
the disclosure is necessary for compliance of a legal obligation.
We do not rent, sell, publish or share your Personal Information and we
will not disclose any of your personally identifiable information
unless:
i. we have your permission.
ii. to help investigate, prevent or take action regarding unlawful and
illegal activities, suspected fraud, including cyber incidents potential
threat, punishment of offences and to the safety or security of any
person, violations of Luit‘s terms of use or to defend against legal
claims;
iii. Special circumstances such as compliance with subpoenas, court
orders, requests/order from legal authorities or law enforcement
agencies requiring such disclosure.
6. What security procedures are in place to protect information from loss, misuse or alteration?
To protect against the loss, misuse and alteration of the information
under our control, and to comply with Rule 8 of IT Rules, 2011
(Reasonable security practices and procedures and sensitive personal
data or information), we have in place appropriate physical, electronic,
technical, operational and managerial procedures.
Our Platform has stringent security measures in place to protect the
loss, misuse, and alteration of the information under our control.
Whenever you change or access your account information, we offer the use
of a secure server. Once your information is in our possession we
adhere to strict security guidelines, protecting it against unauthorized
access. Our servers are accessible only to authorized personnel and
your information is shared with respective personnel to complete the
transaction and to provide the services requested by you.
Although we will endeavor to safeguard the confidentiality of your
sensitive personal identifiable information, transmissions made by means
of the internet cannot be made absolutely secure. No such measures are
competent enough to safeguard your Personal Information in a complete
100% way. Hence, you are also encouraged to take steps to prevent your
Personal Information from being misused by logging off after using a
shared computer, choosing a robust password , not sharing the password
with anyone and changing it periodically. We in no way can or are to be
held responsible for the unauthorized use of your Personal Information
or for any suspicious activity on your account. By using our Platform,
you agree that we will have no liability for disclosure of your
information due to errors in transmission or unauthorized acts of third
parties.
7. Links to Other Sites
Our Platform links to other websites that may collect personally
identifiable information about you. [.] is not responsible for the
privacy practices or the content of those linked websites.
8. Choice/Opt-Out
We provide all users with the opportunity to opt-out of receiving
non-essential (promotional, marketing-related) communications from us on
behalf of our partners, and from us in general, after setting up an
account.
If you want to remove your contact information from all [.] lists and
newsletters, please visit unsubscribe.
9. Your Consent
By using the Platform and/ or by providing your information such as your
name, email id, mobile number, date of birth and gender, , you consent
to the collection and use of the information you disclose on the
Platform in accordance with this Policy, including but not limited to
your consent for sharing your information as per this Policy.
If we decide to change our Policy, we reserve the right but not
obligated to post those changes on this page so that you are always
aware of what information we collect, how we use it, and under what
circumstances we disclose it. However, as advised above, please go
through our Policy at regular intervals.
10. Age
Your age shall be 18 years or above to subscribe to this platform. The
majority age in certain jurisdictions may be older than 18 years. For
the purpose of this, you must satisfy that age in order to subscribe to
the platform. In the event of utilization of the services by any
individual below the age of 18 years, the same may be done so with the
involvement and supervision of an elderly person, preferably a parent or
legal guardian.
11. Security Measures
Luit uses reasonable security measures and practices for the purpose of
helping and ensuring the safety of the personal information. Such
information is protected by us to the extent possible from any
unauthorized access. Luit cannot guarantee any protection of information
when the same is being transmitted to the Platform by you, but upon it
been received by Luit, Luit endeavours to ensure utmost protection to
the information.
12. User declarations:
1. I understand and have the knowledge that Personal Information is being collected.
2. I understand and have the knowledge of the purpose for which my Personal Information is being collected.
3. I understand and have the knowledge of the intended recipients of the information.
4. I understand that I have the option not to provide the data or information sought to be collected by Luit and the Platform.
5. I understand that I also have an option (while availing the services
of Luit, Platform or otherwise) to withdraw my consent given earlier to
Luit and understand and accept that such withdrawal of the consent shall
be sent in writing and in such case Luit shall have the option not to
provide the services for which the said information was sought at its
discretion.
6. I read and have understood this Policy and all other policies governing the usage of the Platform.
13. Phishing
Theft of identity is a big concern today and safeguarding your
information to protect you from such identity theft is of utmost
importance to us and is of top priority to us. We acknowledge that we
shall not in any manner whatsoever and at any time request you for your
information in any manner which would be unsecure or would be through an
unsolicited email or telecommunication.
14. Data Deletion Request
We offer a deactivation option,
which is similar to account deletion but may retain your data for 90
days in case you decide to reactivate your account. Even after account
deletion or deactivation, we may retain certain user data for legal or
operational purposes. This can include viewing history, account details,
and preferences. You can contact our customer support at contact@luit.co.in to request account deletion or get assistance with the process.
15. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there
under, the name and contact details of the Grievance Officer are
provided below:
Grievance Officer: Head-Customer Care
Address: Rangpur Path, Nowpara, Bagharbari, Panjabari, Guwahati-781037. Assam. India
Phone no. +918011007001
Email: manasrobinproduction@gmail.com
Time: Monday to Saturday, 9 a.m to 6 p.m.
Any grievance which may be received from You shall be resolved in 3
business days from the date of receipt of the grievance from You.
16. Queries
In the event of any queries and questions, you may please contact us through phone or email.